If your payment fails, please retry after ensuring all details—such as account information, billing address, password, or UPI credentials—are accurate. Also, confirm that your internet connection is stable during the transaction. If the amount has been debited from your account despite a failure, it is typically refunded to your bank within 7 – 10 days. For further assistance, please contact the team. We will surely assist you.

Once an order is confirmed, additional items cannot be added from the consumer’s end to the same cart. If you’d like to purchase more products, you can contact the team for assistance. 

We offer express shipping only on request, and additional charges apply. Please contact our team if you wish to place an express order.

Yes, absolutely! You can message our team on WhatsApp for assistance. We’ll take your details and place the order on your behalf through our website. You can then make the payment and receive updates directly on WhatsApp.

You’ll receive a confirmation email with your order details and a unique order ID after your purchase is successful. Once your order is dispatched, another email with tracking details will be sent to you.

If you wish to cancel your order, you may do so within 3 hours of placing it. After this period, the order moves into the production stage and cannot be cancelled. For cancellations made within the allowed window, a 5% processing fee will be deducted. The remaining amount will be refunded to your original payment method within 7 – 10 days. To request a cancellation, please contact our team — we’ll be happy to assist you.

As of now, we do not offer Cash on Delivery (COD). You can place your order using any online payment method through Razorpay, including UPI, debit/credit cards, and net banking.

To check your order status, simply visit our Track Order page and enter your order ID along with the email address used at the time of purchase. The latest status and updates will be displayed instantly.

If your package is returned to us due to incomplete address details or failure to accept the delivery, a flat ₹150 will be deducted to cover return shipping charges, and the remaining amount will be refunded to your original payment method. Please note that we do not offer reshipping in such cases. If you would still like to receive the product, kindly contact our support team for further assistance.

We offer free shipping for orders above ₹799. For orders below ₹799, a nominal shipping fee of ₹49 applies.

To request an exchange or return, simply visit our Exchange / Return Request page and fill out the form. Once submitted, our team will review the details and get back to you via your registered email or phone number. Please make sure to submit the request within 48 hours of delivery.

Once your exchange request is created, the product is typically picked up within 3 –7 days. After we receive the original item, the exchange process typically takes 12–15 days to complete. For any assistance please contact our team. We are always here to assist you.

Yes, we accept bulk orders for events, corporate gifting, and special occasions. We offer customisations and discounted pricing based on quantity. Please contact our team for assistance with designs, rates, and timelines.

If you prefer to self-ship your return, kindly send it to the following address:

Kishore Avenue, Building No. 10, Shop No. 12, Amrut Nagar, Jogeshwari (W), Mumbai – 400 102.

At this time, we only deliver within India.