FAQs

If your payment fails, please retry after ensuring all details—such as account information, billing address, password, or UPI credentials—are accurate. Also, confirm that your internet connection is stable during the transaction. If the amount has been debited from your account despite a failure, it is typically refunded to your bank within 7 – 10 days. For further assistance, please contact the team. We will surely assist you.

Once an order is confirmed, additional items cannot be added from the consumer’s end to the same cart. If you’d like to purchase more products, you can contact the team for assistance. 

We offer express shipping only on request, and additional charges apply. Please contact our team if you wish to place an express order.

Yes, absolutely! You can message our team on WhatsApp for assistance. We’ll take your details and place the order on your behalf through our website. You can then make the payment and receive updates directly on WhatsApp.

You’ll receive a confirmation email with your order details and a unique order ID after your purchase is successful. Once your order is dispatched, another email with tracking details will be sent to you.

If you wish to cancel your order, you may do so within 3 hours of placing it. After this period, the order moves into the production stage and cannot be cancelled. For cancellations made within the allowed window, a 5% processing fee will be deducted. The remaining amount will be refunded to your original payment method within 7 – 10 days. To request a cancellation, please contact our team — we’ll be happy to assist you.

Yes, we have Cash on Delivery (COD). Just pay ₹99 at checkout, and the rest will be collected at the time of delivery. Select the COD with ₹99 Advance option during checkout. For any assistance, feel free to contact our team.

We do not offer returns as each piece is custom-made specially for you. However, exchanges are possible within 48 hours of delivery. Kindly refer to the Exchange Policy page before placing your order to understand the terms and conditions.

If delivery fails and the product is returned to us, a full refund will be processed within 7 – 10 days. If an order is returned to us (RTO) due to delivery issues such as an incomplete address or missed attempts, a ₹150 fee will be deducted to cover shipping costs, and the remaining balance will be refunded to your original payment method. If you have any questions or need support, our team is always here to help.

We offer free shipping for orders above ₹499. For orders below ₹499, a nominal shipping fee of ₹49 applies.

Creating an exchange request is easy. Just contact us via WhatsApp or Email and our team will manually process it. We understand that sizing or style preferences may occasionally differ, which is why we offer an exchange option. If you would like to request an exchange, please contact us within 48 hours of delivery. A ₹150 fee will apply to help cover the logistics and handling costs involved, as each piece is made to order. In the rare event that you receive a damaged or incorrect item, we will arrange a free replacement at the earliest — your satisfaction remains our top priority. (Terms and conditions apply.)

Once your exchange request is created, the product is typically picked up within 3 –7 days. After we receive the original item, the exchange process typically takes 12–15 days to complete. For any assistance please contact our team. We are always here to assist you.

Yes, we accept bulk orders for events, corporate gifting, and special occasions. We offer customisations and discounted pricing based on quantity. Please contact our team for assistance with designs, rates, and timelines.

If you prefer to self-ship your return, kindly send it to the following address:

Neon Apparels, Kishore Avenue, Building No. 10, Shop No. 9, Amrut Nagar, Jogeshwari (W), Mumbai – 400 102.

At this time, we only deliver within India.